The Customer Portal

Is a page for your customers to:

1. Confirm their Booking.

2. View their Booking summary.

3. Make Payments.

4. Add Transfer Info.

5. Enter guest's personal details (In case the booking has multiple guests, the customer can fill out details for each one of the guests in that same booking).

6. View the Booking terms & Conditions.

The Customer Portal Breakdown

For a preview of each Customer Portal, a URL link is displayed inside each individual booking page, to the right hand side. You can add the Customer Portal URL to your automated emails, such as the confirmation email, or any custom email that you send by simply copy and pasting the URL.

Booking Confirmation

If a booking has been created by a Bookinglayer user in the backoffice, it can be set to pending and the Customer Portal URL can be sent to the client in order to confirm the booking.

Once the client confirms the booking, the booking status will automatically be updated in the backoffice.

If you have Booking Terms the customer will need to accept them in order to confirm the booking.

Booking Summary - an overview of your customer's booking information. Includes arrival and departure dates, booked accommodations for each guest, and any extra booked activities for each guest.

Payments - In this section, your customer can pay their balance online through any of the payment methods that you have set up in your settings. If the booking has already been paid for, a payment summary will be displayed.

Arrival Info - A customer can select their arrival time and location, and add any relevant information such as flight numbers or delays. The drop down selection for arrival location will display each 'Transfer Location' that you have set in your Settings.

Personal Details - Here your customer can update their personal details. This information will automatically sync with the guest's profile in your Backoffice, and any other relevant sections such as dietary lists.

The drop down selection for Levels and Diets will display each option that you have added in your backoffice settings. Any custom fields that you've set in your Settings will also be displayed here.

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