Unsure what a package is? Checkout this article.

There are different roles for accommodation within a package depending on whether your package is auto or manually priced:

Auto Priced Packages:

Auto priced packages have two roles for accommodation:

  • Default: this is the accommodation that sets the accommodation component of the base price. Note that there can only be one default accommodation.
  • Alternative: providing there is availability during the enquired period, this is an accommodation that is suggested to your customer as an alternative to the default option. The price difference between the default and alternative is calculated from their respective product settings and this is presented as an upgrade or downgrade price to your customers.

For example, see this package which has one default and two alternative accommodation options:

This will be displayed as follows to your customers in the frontoffice. Note the upgrade prices for the alternative options:

Manually Priced Packages:

Accommodation in manually priced packages are similar to auto priced packages, however the price of the alternative accommodation options are not dictated by their product price settings, but are defined within the package itself.

Within a manually priced package, accommodation can take on three different roles:

  • Default: this is the accommodation that is included within the package base price. Note that there can only be one default accommodation.
  • Alternative: this is an accommodation that is suggested to your customer as an alternative to the default option. If selected there is no additional charge.
  • Upgrade: this is an accommodation that is suggested to your customer as an upgrade to the default option. If selected there is an additional charge as defined in the package item settings.

For example, take this package:

The Tents is an alternative to the 10-bed Tent, and so can be selected for no additional charge. Deluxe Room and Private Triple Room options however are upgrades and a nightly surcharge can be set by clicking on the respective accommodation title:

In the Frontoffice the above configuration will appear like this:

What does Frontoffice: included or excluded mean?

You can also set an accommodation option to be part of a package but only bookable via the backoffice by setting the accommodation excluded in the Frontoffice.

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